Terms and Conditions for Bespoke and Open Courses

1. Payment

You will be invoiced for the course at the time of booking. Our payment terms are strictly 30 days. STAR reserves the right to re-allocate the course place or days to other delegates/companies if fees are not paid on time.

2. Cancelling Courses

All cancellations to bookings must be received in writing by email to star@star-tc.co.uk. Once a proposal for a bespoke course has been agreed and signed by both contract parties or a delegate has made a booking onto one of our open courses STAR reserves the right to apply cancellation charges, for each session/workshop, as follows:

• Less than 5 days notice - Full charge
• 5-10 days notice - 50% charge
• Over 10 days notice - No charge

3. Changing Delegate Details

There will be no charge if a substitute person wishes to replace the original delegate. Please inform our office of any change to the original booking.

4. Cancellation of Courses by STAR

STAR reserves the right to cancel a course at any time without liability. In these circumstances, delegates will be offered an alternative date or a full refund.

5. Course Notes and Training

The notes and training for STAR courses cannot be relied upon for legal interpretation. Neither STAR nor its employees, trainers or consultants can accept responsibility for delegates’ actions, or those of other people reading the course notes or interpreting the training in litigation, or responsibility for any loss incurred as a result of relying on the training or the training notes. If in doubt, consult a lawyer.