General NVQs

These NVQ based qualifications are delivered in your workplace allowing you to gather evidence from your own working environment.

We currently deliver our training courses in the North East and Yorkshire and Humber regions only, however we may be able to deliver in other areas for larger cohorts of learners. Please contact us for further details.

Business Administration NVQ Level 2 This qualification is designed to reflect the work of administration staff and is for those who are working with some autonomy and personal responsibility. It is aimed at candidates who work as part of a team and ensure the provision of information and resources to others.	Download details (.pdf,104KB) (opens in new window)
Business Administration NVQ Level 3 This qualification is designed to reflect the work of administration staff and is for those who are working with a high degree of autonomy and personal responsibility. It is aimed at candidates who are involved in developing, implementing and maintaining administrative services for customers and clients.	Download details (.pdf,99KB) (opens in new window)
Customer Service NVQ Level 2 This qualification is designed for individuals whose customer service role requires well developed behavioural competence but whose scope for independent decision making and bringing about change is limited.	Download details (.pdf,100KB) (opens in new window)
Customer Service NVQ Level 3 This qualification is designed for individuals who have the scope to bring about permanent improvements in service delivery that benefit customers and the organisation for which they work. Such individuals do not have to be in roles where they have direct line responsibility for people.	Download details (.pdf,95KB) (opens in new window)

If you have difficulties opening the above documents please use the link below to download the required software.