Bespoke Training

We offer a range of short courses that can be tailored to your exact requirements covering the subject areas listed below (Please click on + symbols for more detailed information):

Presentation Skills

Whether you want to increase sales through pitches, communicate better with your clients or employees or deliver training our presentation courses can help.

Courses will be developed to fit your exact requirements. Course content can cover the areas listed below. We would normally recommend a 1 or 2 day course.

Presentation Preparation

Creating and using visual aids including the use of PowerPoint, whiteboards, flip charts and other materials.
How to structure your presentation to ensure you achieve your objectives, hold the interest and meet the needs of the target audience.

Effective Presentation Delivery

Confidence development.
Dealing with anxiety.
Effective communication using tone of voice, projection and body language.
How to engage the audience and get the reaction that you want.

Time Management

Learn how to prioritise your workload for maximum efficiency and profitability.

Courses will be developed to fit your exact requirements. Course content can cover the areas listed below. We would normally recommend a 1 or 2 day course.

Techniques for better organisation.
Effective prioritisation of tasks, recognising the short and long term effects to you and the organisation.
How to undertake a task in the quickest and most efficient way.
Planning SMART objectives.
Managing expectations internally and externally.
How to identify when delegation should be used and how to do this effectively.
Motivating yourself and others.
Assertiveness techniques including negotiation, how to say no when you need to, anticipating and preventing problems.

Effective Communication

Whether you need to develop how your staff communicate internally with each other or externally to your customers and suppliers, our courses can help.

Courses will be developed to fit your exact requirements. Course content can cover the areas listed below. We would normally recommend a 1 or 2 day course.

Our courses can develop effective communication skills across a range of communication methods including face to face, telephone and written channels.

Presenting yourself effectively, your appearance, use of body language, reading others body language, tone of voice, use of language, ensuring that you think about the target audience and your objectives.
Developing confidence.
Developing listening skills.
Building long term relationships.
Developing negotiation, persuading and influencing skills.
Ensuring that communication is understood and effective.
Evaluating communication.

Planning and Promoting Change

All organisations must continually adapt to achieve continued business success. Whether you are introducing a new product, making changes to processes and procedures for greater efficiency or re focusing resources, adapting our courses can help you to ensure that the process runs smoothly.

Courses will be developed to fit your exact requirements. Course content can cover the areas listed below. We would normally recommend a 1 or 2 day course.

What change is.
Why change is needed.
How to identify changes to make organisation improvements.
How to overcome the barriers to change.
How to implement personal and organisational changes.
How to evaluate change.

Business Planning

Regardless of your business type or the age of your business effective planning is key. Whether you operate a new business and you are at the start the business planning cycle or a large organisation and require your managers to plan at a department and project level, our courses can help.

Courses will be developed to fit your exact requirements. Course content can cover the areas listed below. We would normally recommend a 1 or 2 day course.

Developing a business plan.
Developing a project plan.
Setting strategic and SMART objectives.
SWOT and PEST analysis.
Understanding potential change implications.
Understanding financial and resource implications.
Evaluating costs and resource requirements.
Forecasting.
Marketing strategies and plans.

Providing Effective Customer Service

No matter what type of business you run, keeping the customer happy is the single most important thing to make your business a success. Whether you interact with your customers face to face, over the phone or online, our courses can help you to ensure that the customer benefits from excellent service.

Courses will be developed to fit your exact requirements. Course content can cover the areas listed below. We would normally recommend a 1 or 2 day course.

Understanding your customers.
The customer journey.
Identifying customer needs and expectations.
Setting and maintaining standards.
Successful communication, verbal, written and face to face.
How to make a great first impression.
How to build a long term relationship.
Providing information and advice.
The causes of dissatisfaction.
Handling complaints effectively.
Resolving problems.
Identifying areas for improvements and implementing changes.
Using customer service as your competitive advantage.
Evaluating customer service.
Using customer feedback for positive change.
Using customer feedback to gain more business.
Using customer service to create more business opportunities, new and repeat business.

Sales

Whether you interface with your customers face to face, over the phone or online, are looking to sell to new clients or boost your existing client spend, our courses can help.

Courses will be developed to fit your exact requirements. Course content can cover the areas listed below. We would normally recommend a 1 or 2 day course.

Identifying customer needs.
Identifying product features and benefits.
Making face to face sales.
Delivering product demonstrations.
Appointment making and selling over the phone.
Selling through written communication.
Cross selling up selling.
Closing sales.
Generating new sales.
Generating repeat sales.
Customer relationship management.
Evaluating sales pitches for improvements.

Marketing

Promoting your business, individual products or services in the right way leads to business success. Our courses can help you to understand which marketing methods are right for your business and show you how to implement them effectively.

Courses will be developed to fit your exact requirements. Course content can cover the areas listed below. We would normally recommend a 1 or 2 day course.

Developing a marketing strategy to achieve both short term sales goals and long term business objectives.
Identifying and understanding your target audience.
The marketing and promotional mix, applying this for maximum effect.
Types of media/marketing channels, what’s available (new and traditional media), what types are suitable for different products, services and to reach your target audience.
Communicating effectively using your chosen medium.
Evaluating marketing activity.

Train the Trainer/Coaching & Mentoring

Whether you want to be an effective coach or mentor to your staff or deliver internal or external training programmes our courses can help.

Courses will be developed to fit your exact requirements. Course content can cover the areas listed below. Courses range from 1 to 3 days. External accreditation can be awarded for longer courses.

How to be an effective coach or mentor.
How to identify training needs.
How to develop tools for identifying training needs.
Individual learning styles and how to apply these.
Planning training delivery.
Effective delivery of training including one to one coaching, group coaching, presentations and workshops.
Evaluating training delivery to ensure its effectiveness at meeting the original objectives.

Finance for Non Financial Managers

If you are a budget holder or a manager with financial targets and responsibility for allocating resources, our finance courses can help. We will help you to understand this aspect of your role and plan for financial performance success.

Courses will be developed to fit your exact requirements. Course content can cover the areas listed below. We would normally recommend a 1 or 2 day course.

Profit and loss accounting.
The balance sheet.
Cash flow.
Measuring profitability.
Budgeting.
Efficiency and its relationship to budgetary control – what efficiency means, value for money, potential areas for efficiency gains and budget review.
Consequences of poor budgetary control – at organisation, service, cost centre and individual level.
Preparing budgets.
Understanding cost centres and subjective analysis.
Understanding financial regulations.
Understanding budgetary control, monitoring and profiling.
How to change the budget.
Understanding management accounts.

Equality and Diversity

Whether you want to make staff aware of legislation or you want to develop staff capability to improve and manage diversity our courses can help.

Courses will be developed to fit your exact requirements. Course content can cover the areas listed below. We would normally recommend a 1 or 2 day course.

Legislation, the latest updates in relation to prejudice and discrimination.
Understanding the legislation terms and definitions.
Creating equal opportunities policies and procedures.
Implementing equal opportunities and diversity policies.
Promoting a culture which encourages different groups to work together without prejudice.
Managing inclusively and leveraging diversity for organisational success.
How to deal with potential complaints.

We can hold these courses on your premises, at our training centre in York or at alternative external venues to meet your needs. The courses can range in length from 1 to 5 days depending on your requirements and the learners experience. We will work with you to identify organisation and individual learner objectives and plan the training to meet these.

Depending on the subject area and length of course chosen learners may be able to achieve external accreditation for some of the courses.

Our consultants are highly experienced in delivering stimulating training across a wide range of sectors including both private and public organisations. We have a proven track record of providing practical and flexible solutions which can be easily translated into the work place to provide real impact.

Our course charges are £550 + VAT per day, if the course is delivered on your premises or at our centre in York. Externally accredited courses will be subject to additional costs to cover registration, certification etc. If you require an external venue to be sourced this will be subject to an additional venue charge.

For further information or to discuss your individual requirements please contact us.

Alternatively if you only have 1 or 2 members of staff wanting to undertake training it may be better for them to attend one of our open courses, please visit our Open Courses page for further information.

Bespoke and Open Course Terms and Conditions

One to One

Presentation